Umzila

umzila / what to do with each order

New orders from your store platform and accounting system land in processing at once — each shows how long it has waited and what to do next. Filters such as “Call client”, “Check address” and “Ready” group orders by task, and anything over the target time turns red. Tick several orders to approve, postpone or reschedule them in one go.

umzila / readiness checklist

The order card shows what is missing before approval: the address, delivery window, item check or the client’s confirmation. The address is matched down to the entrance and pinned on the map. Call the client or send an SMS link straight from the checklist — every call is kept in the history.

umzila / exact address and window

If an address is incomplete, Umzila suggests matching options and shows the point on the map. Delivery windows show the free slots in the zone’s runs, so you never promise a time the couriers can’t make. After saving, the client gets an SMS with the new address and window.

umzila / automatic distribution

Pick a day and zones — the system builds route sheets for the couriers on shift. It takes client windows, weight and size, vehicle type and traffic into account. Before you run it you see the forecast: how many sheets, the total distance and which orders risk missing their window.

umzila / weekly route plan

The day strip shows which days are distributed, where work is under way and where nothing has started yet. The sheet table lists the courier and vehicle, load by weight, distance, time on the road and cash to collect. Drafts from auto-distribution are approved in a batch and go straight to the courier app.

umzila / adjust routes on the map

Drag any order onto another courier’s route — time and distance are recalculated instantly. Unassigned orders are marked on the map and the system suggests which sheet they fit. Before approval you can see whether the client’s window is still kept.

umzila / every courier on the map

The live map shows where each courier is, how much of the route is done and where they are heading next. Late and idle couriers move to the top of the list. Warn the client about a delay or call the courier right from the notification on the map.

umzila / route sheet: plan vs actual

Every stop shows the planned and actual time, delivery status and payment. Partial delivery refusals, signatures, and payments are recorded by the courier in the app and appear in the sheet at once. The deviation from plan is one number, and the next stop is highlighted on the map.

umzila / notifications that need action

Instead of a feed of events, the dispatcher sees a list of what needs a decision right now. A delay, a client not answering, a request to reschedule, a courier idling too long — each notification comes with the button for the right action. Everything else sits in a separate feed.

umzila / report and cash check

When a courier finishes the route, the report builds itself: cash, card payments, returns and proof of delivery. Card payments are matched with the terminal, and every order shows what was sold, what the client refused and why. A discrepancy can be reported straight from the report.

umzila / cash and returns check-in

Closing a sheet takes three steps: count the cash, scan the returns and check the proof of delivery. The amount due is calculated per order and returns are checked in by barcode. The sheet closes only when everything matches, and the courier sees the check-in status in the app.

umzila / what was bought and returned

The order card in the report shows the bought and returned items with the reasons for refusal. It also holds the recipient’s signature, the check-in point on the map and the whole order history — from the shop to the doorstep. Returns go back to the shop once checked in at the depot.

umzila / overview for the period

The key delivery figures for the chosen period, compared with the previous one, so you see at once whether things got better or worse. The daily chart shows how many orders were delivered on time, late or refused. The hourly heatmap tells you when you need more couriers, and the money check shows whether the till balances.

umzila / courier performance

A ranking of couriers by on-time share, refusals, speed at the door, distance and client ratings. Umzila points out who deserves praise and who needs help, and shows why — for example, morning delays in one area. The 14-day trend is right in the row.

umzila / problem areas on the map

A heatmap shows the areas where deliveries most often run late, get refused or go unanswered. Reasons are broken down by share, and addresses with repeat problems are listed separately. Umzila suggests a concrete fix — such as moving a delivery window — and estimates how many delays it will remove.