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enplru
Services

Support & SLA

We take over full technical support of your product, keep it stable and, when needed, implement improvements and fix bugs.

Get an estimate
business hoursfrom €2,000/month
around the clockfrom €4,000/month
01 / support & sla

What maintenance covers

Technical consulting

  • Technical audit of the product
  • Technical audit of the environment
  • Technical audit of the team
  • Development team management
  • Advice on setting up in-house development

Server administration

  • Production and additional environments
  • Monitoring of environments and applications
  • Backups and disaster recovery
  • CI/CD setup
  • DevOps processes

Support and development

  • Refactoring existing features
  • New features
  • Integrations
  • Bug fixes
  • Other improvements
02 / support & sla

Our skills

ProcessesWaterfall, Agile, DevOps, Jira, Trello, Git
InfrastructureDocker, Ansible, Jenkins, Kibana, Zabbix
DesignPaper prototyping, Axure, Sketch, Figma, Adobe Photoshop, Adobe Illustrator
Back-endPHP, Laravel, Node.js, NestJS, Express, TypeScript, Socket.IO, Golang
Front-endTypeScript, React, Next.js, Sass/Less
Mobile appsiOS (native), Android (native), React Native, Flutter
DatabasesPostgreSQL, MySQL, MongoDB, Redis, RethinkDB
AIPython, LangGraph, LlamaIndex, pgvector, Hugging Face
SearchElasticsearch, Sphinx
QueuesRabbitMQ, BullMQ, Beanstalkd
AnalyticsGoogle Analytics, Firebase
IntegrationsOpenAI, Anthropic, Google Gemini, Mistral, Meta Llama, Active Directory, Stripe, Telegram, Mailchimp, SendPulse
how we work

No surprises. Not in scope, not in the invoice.

  1. 01

    Discovery call

    We dig into the business goal, users and constraints — free of charge.

  2. 02

    Fixed estimate

    The team estimates every task with planning poker. The price is fixed for the agreed scope: if we underestimate, that’s on us. New requests are estimated separately.

  3. 03

    Build in the open

    A shared Slack channel, regular demos and progress you can see — no black box.

  4. 04

    Launch & run

    We ship to production and stay on call 24/7 — or hand over cleanly to your team.

Intro call

Hand the product over to us

We start with an audit of the code and infrastructure and propose a support plan: business hours or 24/7 on-call.

What happens next
  1. 01Intro call: the goal, the risks, the options
  2. 02Estimate per task by the whole team
  3. 03Price fixed for the agreed scope